The Telecom Regulatory Authority of India (Trai) is planning to set-up an online customer redressal mechanism. The web-based system will allow users to file their complaints, violations or grievances against their service providers. The filed complaint would then be sent to the concerned operator and action would be taken immediately. Trai would also keep a check on whether the grievances are addressed or not.

 
The regulator intends to begin the set-up process by next month after a few consultations with the stakeholders and the platform is expected to become available to users for complaints redressal from April 1, 2010.

Source : Economic Times